Refund policy

Thank you for shopping with DharmaTex. As a wholesale saree business, our products are packed and dispatched after careful quality inspection. Please read the following Return and Refund Policy carefully before placing your order.

1. Wholesale Orders

DharmaTex primarily deals in wholesale saree orders. Due to the nature of wholesale products, returns are not accepted for change of mind, personal preference, color preference, or if the product does not meet the customer's expectations after delivery, provided the product delivered is correct and free from manufacturing defects.

Please carefully review the product details, images, quantity, color, fabric, and other specifications before placing your order.

2. When We Accept Returns

A return or replacement may be accepted only in the following situations:

  • You received a wrong product or wrong design.
  • The product has a manufacturing defect.
  • The product was damaged before or during delivery.
  • The product received is materially different from the product ordered.

All return requests are subject to verification and approval by DharmaTex.

3. Return Request Time Limit

Any issue with your order must be reported within 48 hours of delivery.

To raise a return or replacement request, please contact us within 48 hours and provide:

  • Order number
  • Clear photographs of the product
  • Clear photographs of the packaging and shipping label
  • A short video showing the issue, preferably an unboxing video recorded at the time of opening the parcel
  • A description of the issue

Requests submitted after 48 hours may not be accepted.

4. Unboxing Video Requirement

For damaged, incorrect, or defective orders, customers are strongly advised to record a continuous unboxing video when opening the package.

The video should clearly show:

  1. The sealed package before opening
  2. The shipping label
  3. The opening of the package
  4. The complete product received

An unboxing video helps us verify damage or incorrect items and resolve claims quickly.

5. Products Not Eligible for Return

Returns will not be accepted for:

  • Change of mind or personal preference
  • Color preference or minor color variation due to photography, lighting, or screen settings
  • Minor differences in pattern, print, texture, or finishing that are normal for the product
  • Products that have been worn, used, washed, ironed, altered, stitched, cut, damaged, or otherwise modified
  • Products without their original packaging or tags, where applicable
  • Products damaged after delivery due to improper handling
  • Orders where the issue was not reported within the specified return period
  • Clearance, promotional, customized, or specially negotiated wholesale orders, unless the product is defective or incorrectly supplied

6. Product Color & Appearance

Actual product colors may vary slightly from images displayed on the website due to photography, lighting conditions, device screens, and display settings.

Minor variations in color, print placement, texture, or finishing do not qualify as a manufacturing defect or valid reason for return.

7. Return & Replacement Process

Once you contact us with the required information, our team will review your claim.

If the return is approved:

  1. We will provide return instructions.
  2. The product must be securely packed in its original condition.
  3. The product may be inspected after it reaches us.
  4. If the issue is verified, we may provide a replacement or refund, depending on product availability and the circumstances of the case.

Please do not send any product back without receiving confirmation from DharmaTex.

8. Replacement

Where a wrong, damaged, or defective product is confirmed, DharmaTex may offer a replacement of the same product, subject to availability.

If the same product is unavailable, we may offer an alternative resolution, including a refund or another mutually agreed option.

9. Refund Policy

If a refund is approved, the refund amount will be processed after the returned product has been received and inspected.

Refunds will generally be issued to the original payment method, where technically possible.

Depending on the payment provider or bank, the refunded amount may take additional business days to appear in your account.

10. Return Shipping Charges

If the return is due to a wrong product, verified manufacturing defect, or damage that occurred before or during delivery, DharmaTex will generally bear the reasonable return shipping cost.

If a return is approved under any other exceptional circumstance, the applicable shipping cost may be deducted from the refund or may be payable by the customer.

11. Damaged Package at Delivery

If the outer package appears visibly damaged at the time of delivery, please:

  • Take photographs of the package before opening it.
  • Record an unboxing video.
  • Inform DharmaTex within 48 hours of delivery.

Failure to report visible damage promptly may affect our ability to process the claim.

12. Order Cancellation

Orders may be cancelled only before they have been processed or dispatched.

Once an order has been dispatched, cancellation may no longer be possible.

For wholesale or bulk orders, cancellation requests may be subject to the specific terms agreed at the time of purchase.

13. Wholesale & Bulk Orders

Wholesale and bulk orders may be subject to special pricing, quantities, production requirements, or other agreed terms.

For such orders, the return and refund terms communicated or agreed upon at the time of placing the order will also apply.

14. Refunds for Unaccepted Deliveries

If an order is returned to DharmaTex because the customer refused delivery, provided an incorrect address, failed to receive the shipment, or otherwise caused the delivery to fail, any refund will be subject to applicable shipping, return shipping, payment processing, or other costs incurred by DharmaTex.

For wholesale orders, such cases may be reviewed individually.

15. How to Contact Us

To request a return, replacement, or refund, please contact us with your order details and supporting evidence.

Business Name: DharmaTex
Website: dharmatex.in
Email: mail.dharmatex@gmail.com
Phone/WhatsApp: +91 99989 09185

Please mention your Order Number in the subject/message when contacting us regarding a return or refund.

16. Policy Changes

DharmaTex reserves the right to update or modify this Refund & Return Policy at any time. Any changes will be posted on this page with the updated date.

By placing an order with DharmaTex, you acknowledge and agree to the terms of this Refund & Return Policy.